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About Us. TheBuzz Corp invested more than $5 million for extensive research and development and successfully launched the BuzzBox in 2007 to the Australian market that is rapidly utilizing this innovative and patented technology. A research team at the prestigious institution - The Western Australian Telecommunications Institute (WATRI) - a joint venture with the University of Western Australia and Curtin University, was headed by Professors Kevin Fynn, John Siliquini and Tony Cantoni. Their research objective was to find a way of channeling phone calls made from any landline over the internet. Specifically, a way to reduce phone call costs by using internet based phone calls for everyone regardless of the need for a broadband internet connection. Professor Tony Cantoni, an internationally renown researcher and engineer, became the mentor for the others as he set the culture for innovation and challenging the status quo. Professor Kevin Fynn, also a highly qualified engineer, played a leading role in the research efforts leading to this technological breakthrough that allowed virtually any Australian home to access inexpensive, reliable phone calls and was appointed as the Chief Executive Officer of TheBuzz Corp.
The Australian invention has shaken up the telecommunications industry. Despite the broadband roll-out in many markets, the majority of phone calls are made through pre-existing landlines. This massive infrastructure is now being leveraged in a highly effective way, allowing all Australians to lower their phone bills.
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Frequently Asked Questions
Do I have to change my current telecommunications carrier to subscribe to TheBuzz?
NO. You do not have to change your current carrier. The choice is yours. However, TheBuzz will bill you for calls you make using TheBuzz's service.
Will I keep the same phone number?
YES. With TheBuzz, you get to keep your current phone number unlike using Broadband VoIP.
Do I have to do anything different to dial out?
NO. You dial the number as you would normally .
What should I see on my bill from my telecommunications carrier?
You should see:
- The line rental charges
- Other non-telephone costs (e.g. conference calling, party lines, etc.)
- Calls to phone numbers starting with "1"
- All calls that you have chosen to bypass TheBuzz's service (by dialling the prefix "**")
- If the BuzzBox is bypassed (because of power failure or unit fault), you will also see the normal call charges from your current carrier
What will I see on my bill from TheBuzz?
You will see an itemised bill showing call details for calls made to mobile phones, STD calls and international calls. For local calls we show only the total number of local calls made.
How am I invoiced (e.g. mail, email, etc.)?
TheBuzz issues invoices monthly in arrears. The customer can choose to receive invoices by either mail or email.
What are my payment options?
Payment options include Cheque, Credit Card, Direct Debit from bank account, automatic payment from Credit Card, payment over the phone and BPAY.
Is there any discount for payment of a particular type?
YES. A 2% discount is offered to customers who choose to receive their invoices by email and pay using direct debit or automatic payment from your credit card.
I have a "capped" plan or set deal with my current telecommunications carrier (e.g. Telstra, Optus, Primus). Will subscribing to TheBuzz change this?
NO. But by subscribing to TheBuzz, you may not need to have costly agreements or plans with your current telecommunications carrier.
What numbers do not go through TheBuzz's service?
All calls to numbers starting with the digit "1" (e.g. 1300, 1800, etc.), 0055 numbers and 019 numbers are sent directly to and will be billed by your current service provider.
How does TheBuzz really work?
TheBuzz uses patent pending technology, developed from University research, to bring low-cost telephony to your home. Read the
How does it work page.
I have broadband at home and have an in-line filter installed between my phone and the wall socket. Where do I place the BuzzBox?
The BuzzBox is placed between the phone and the in-line filter. This will have no impact on your broadband service.
What about the emergency number "000"?
The emergency number "000" is detected by the BuzzBox and is then passed directly to your current telecommunications carrier. This means that emergency services will know exactly where you are calling from. Many Broadband VoIP providers do not cater for this.
Why do I hear the message "Your call is being buzzed through"?
This is to ensure that you know that your call is being routed through TheBuzz. If you do not hear this message, your call is being routed through your current service provider.
I cannot hear the message "Your call is being buzzed through".
You will not hear this if you dial "000", numbers starting with "1" (e.g. 1300, 1800, 1900 numbers), 0055 numbers or 019 numbers. Check that the power is connected and the green status light is on.